Agent Quality & Systems Care.

Test and monitor an AI application or workflow as models, data and connected tools change.

See what we monitor See the 90-day Programme

The customer problem

An AI system can stay online while the quality of its work gets worse.

A model update, changed source data, broken connection, rising cost or new user behaviour can cause problems without one clear outage.

We establish how the system should perform, run regular checks and require approval before important changes are made.

QualityTests with real cases and clear failure reports.

CareMonitoring, agreed updates and a documented way to fix problems.

What is included

Know whether important tasks still work.

You receive agreed tests, alerts for meaningful problems, written reports and a clear process for small fixes.

Expected quality and test cases

Agree on representative cases, good and bad results, warning levels, known limits and when a person must step in.

Test cases
Quality levels
Failure types

Automatic task checks

Run important tasks on a schedule, record the result and send failures or proposed fixes to a person for approval.

Browser tasks
Recorded results
Human approval

Alerts and written reports

Report important failures, unusual costs, changes in connected tools and problems that keep happening.

Failure alerts
Cost changes
Connected tool changes

Agreed small fixes

Apply small approved fixes, rerun the important tests and keep a record of problems, limits and decisions.

Fix allowance
Repeat tests
Change record

Keep the team informed

When the system changes, the instructions change too.

The person responsible receives a short update when quality rules, models, connected tools or problem-handling steps change.

Change update

What changed, why it matters and what the owner should do differently.

Problem practice

Practise how to stop the system, use the fallback or ask for help.

Decision record

Keep known limits, accepted risks and approved next changes visible.

Ongoing and mostly asynchronous

You hear from us when a test, cost or system change needs attention.

Routine results are documented. Unclear or important changes wait for your approval.

01Agree
Confirm the system, owner, tests and supported setup.
02Monitor
Run the agreed task, quality and cost checks.
03Report
Explain the failure, evidence and decision needed.
04Fix
Apply only approved changes covered by the service.
05Retest
Run the checks again and document the current result.

Who this is for

Best for a working AI system with clear tests and a named owner.

Best fit

An application or workflow that is already in use, has important tasks that can be tested and has documented access.

Can usually be agreed by email

Setting up the first quality checks before deciding on ongoing monitoring.

We need to discuss it first when

The system is undocumented, needs 24/7 incident support, uses sensitive data or gives us responsibility without control.

Availability

Available to companies with no link to Finland and for actual use in selected European markets outside Finland. We agree on service levels, data access and security responsibilities before any care commitment.

Find problems before they reach customers or employees.

Choose this as a standalone service or include it in the AI Operations Programme.

Explore the Programme